Shipping & Delivery
How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Delivery timeframes vary depending on your location. With standard shipping you can expect your order to arrive within 6 to 12 business days. Standard shipping is free for all orders over €100.
How much do I pay for shipping?
Standard shipping is free on all orders over €100. For orders under €100, standard shipping is €9.99.
Can I change my shipping address?
Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: info@hoodlie.com.
*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
Do I need to pay customs or import fees?
Please note, if you are located outside of the EU, you may be required to pay customs duties and/or additional import fees to receive your order.
What is your return policy?
We offer free returns for 14 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 14 days of the date your order is delivered/received.
2. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
3. You must provide a photo of your item/s prior to shipping so we can assess the condition.
General Questions
What are the Hoodlie’s made from?
Hoodlie’s are made from a premium sherpa fleece interior and soft, flannel fleece exterior.
Do you offer wholesale purchases?
We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please reach out to info@hoodlie.com with your business information and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you.
Can I send an order as a gift?
Yes, you can! You can ship Hoodlie products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.
Contact Us
I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, the Hoodlie customer service team is ready to help. Email us at info@hoodlie.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.
How do I contact The Hoodlie?
Our comfort consultants are available via email so you can expect to receive a reply within 24 hours.
Email info@hoodlie.com and we’ll get back to you as soon as we can.
